GORDON LAM 61-20 Grand Central Parkway Forest Hills, NY 11375 Phone: (718) 592-1468 Web: www.onthelam.com E-mail: info@onthelam.com ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ CORPORATE TRAINING PROFESSIONAL: E-LEARNING ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Inventive, confident and high-performance professional proficient in the development, design, technological application, marketing and delivery of industry leading human performance improvement with a special expertise in e-learning. Thrive in a challenging, high-energy environment possessing unique abilities in internal and external customer relationship management. Qualifications include: * Needs Assessment * Curriculum Development * Knowledge Management * Management Development * Platform/Presentation Skills * Web Authoring Tools * E-Learning Design * Facilitation Skills * Synchronous Training * Blended Learning * Software Simulation * Multimedia Development ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ PROFESSIONAL ACHIEVEMENTS: TRAINING & DEVELOPMENT * Assisted in the creation of a blended learning initiative for the world’s largest management training * Created and delivered web-based instructional courseware recognized by E-Learning magazine in 2007 in the category of best in soft-skills content design. * Integrated distance learning methodologies and created the instructional design and web development to deliver on-demand financial systems training using WBT and virtual synchronous sessions accessed by over 120,000 employees in 27 countries for a Fortune 50 pharmaceutical firm. * Developed, within an interdisciplinary team, a successful Corporate University, the first of its kind in the non-profit health care industry, leading to a rating of number one in Information Week’s annual ranking of the top 500 United States companies in the use of innovative technology. * Created and implemented a comprehensive new-hire training program delivering full scale training to over 600 employees in 30 days. SALES AND MARKETING * Developed successful promotional and sales marketing strategies including the in-house marketing of a company-wide implementation of a Corporate University, resulting in 100% enrollment rates for all courses. * Coordinated effort to use E-Learning for Knowledge Management though the use of learning objects via a corporate Learning Management System. * Successfully generated and maintained new business with a knack for recognizing opportunity, and always delivering superior customer service. * Consistent, award-winning salesman, including Top Salesman of the Year. MANAGEMENT AND SUPERVISION * E-Learning project manager for one of the worlds most respected management training and development organization, including taxonomy development for new Learning Content Management System (LCMS). * Supervised and trained a dynamic staff of over 70 personnel in reservations, sales, and special services * Developed, administered and reported results of corporate-wide employee surveys investigating employee satisfaction and personal career objectives. * Interviewed, hired, lead, motivated, coached, and evaluated employee performance in both hourly and union environments. * Designed performance-based incentives for a 100 person hourly workforce that increased employee retention by greater than 21%. SKILLS * Over 15 years experience in corporate training including more than 7 years in the field of e-learning; designing, developing and delivering online training. * Over 3 years experience, including certification, in the design and delivery of synchronous, online training, using tools such as Adobe Breeze, Webex, and Centra. * An expertise in the use of web and graphics/multimedia development tools such as Dreamweaver, Flash, and Photoshop. * A working knowledge of web-based training content development tools such as Lectora, CourseBuilder, and Authorware. * Extensive experience in developing training simulations, including the use of Captivate, Firefly, ViewletBuilder, and Camtasia. * Experience in the integration, training, deployment, and upgrades of both Learning Content Management Systems (LCMS) and Learning Management Systems (LMS), including Pathlore, SumTotal, and EEDO’s ForceTen. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ EDUCATION * Candidate for Masters of Educational Technology: San Diego State University * Certification in Educational Technology: San Diego State University * Bachelor of Arts, Industrial Psychology: Minors in Business and Economics, State University of N.Y. at Stony Brook ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ MEMBERSHIPS & ASSOCIATIONS * Member of NAPP, National Association of Photoshop Professionals * Member of ASTD, American Society of Training and Development ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ PROFESSIONAL DEVELOPMENT & PUBLICATIONS * Advanced, and Web Based Instructional Design: Langevin Learning Services * Train-the-Trainer, and Advanced Instructional Design: American Management Association * Certifications in Advanced Macromedia Dreamweaver & Flash: Noble Desktop LLC * Author, “Top 10 Web Design Blunders”: The Encyclopedia of Educational Technology * Certification in Criterion Reference Testing Development: Darryl L. Sink & Associates * Certified Synchronous Trainer & Instructional Designer: Insync Training ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ONLINE * Website Domain: www.onthelam.com and www.elearningdeveloper.com ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ EMPLOYMENT HISTORY * Manager, Learning Technology Design & Development: American Management Association, NY 2006 to Present * Financial Systems Training Analyst/Consultant: Accenture Inc., Client Pfizer, NY 2004 to 2005 * Training Development Specialist: HIP Health Plan of New York, NY 1999 to 2004 * Career Development Trainer: Virgin Atlantic Airways, Norwalk, CT 1998 to 1999 * Training Specialist: Cunard Cruise Lines, NY & Miami, FL 1994 to 1998 * Reservation Sales Agent: British Airways, NY 1993 to 1994 * Professional Musician & Freelance Consultant: Numerous employers 1987 to 1994 * Account Executive: W.J. Nolan Securities, NY 1986 to 1987