GORDON LAM 61-20 Grand Central Parkway Forest Hills, NY 11375 Phone: (718) 592-1468 Web: www.onthelam.com E-mail: info@onthelam.com ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ CORPORATE TRAINING PROFESSIONAL: E-LEARNING ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Inventive, confident and high-performance professional with over 15 years experience in the development, design, technological application, marketing, and management of industry-leading corporate performance improvement; special expertise in e-learning. Thrive in a challenging, high-energy environment possessing unique abilities in internal and external customer relationship management. Qualifications include: • E-Learning Design • Blended Learning • Curriculum Development • Knowledge Management • Presentation/Facilitation Skills • Web Authoring Tools • Management Development • LMS/LCMS/SCORM • Synchronous Training • Needs Assessment • Software Simulation • Multimedia Development ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ PROFESSIONAL ACHIEVEMENTS TRAINING & DEVELOPMENT • Assisted in the creation of a blended learning initiative for the world’s largest management training organization that generated over $3 million dollars in revenue in its first year. • Created and delivered web-based instructional courseware recognized as “Best In Class” by E-Learning magazine in the category of soft-skills and leadership content design. • Integrated distance learning methodologies and created the instructional design and web development to deliver on-demand financial systems training using WBT and virtual synchronous sessions accessed by over 120,000 employees in 27 countries for a Fortune 50 pharmaceutical firm. • Developed, within an interdisciplinary team, a successful Corporate University, the first of its kind in the non-profit health care industry, leading to a rating of number one in Information Week’s annual ranking of the top 500 United States companies in the use of innovative technology. • Created and implemented a comprehensive new-hire training program delivering full scale training to over 600 employees in 30 days. MANAGEMENT AND SUPERVISION • E-Learning instructional design and development manager for one of the worlds most respected management training organizations, including taxonomy development for a Learning Content Management System (LCMS), as well as administration for the corporate Learning Management System (LMS). • Built and managed key technology partnerships as well as content provider, vendor, and consultant relationships that resulted in process consolidation and significant cost savings. • Supervised and trained a dynamic staff of over 70 personnel in reservations, sales, and special services generating annual revenue in excess of $280 million. • Interviewed, hired, lead, motivated, coached, and evaluated employee performance in both hourly and union environments, designing performance-based incentives for 100 person hourly workforce that increased employee retention by greater than 21%. SALES AND MARKETING • Developed successful promotional and sales marketing strategies including the in-house marketing of a company-wide implementation of a Corporate University, resulting in 100% enrollment rates for all courses. • Coordinated effort to use E-Learning for Knowledge Management though the use of learning objects via a corporate Learning Management System. • Repeatedly achieved sales awards, including Top Salesman of the year given for consistent, outstanding sales achievement across multiple product lines. TECHNOLOGY/APPLICATIONS • Expertise in the design and delivery of synchronous online training, using tools such as Adobe Connect, Webex, and Centra. • Skilled in the use of web and graphics/multimedia development tools such as Dreamweaver, Flash, and Photoshop. • Knowledge of web-based training content development tools such as Lectora, CourseBuilder, and Authorware. • Extensive experience in developing training simulations, including the use of Captivate, Firefly, ViewletBuilder, and Camtasia. • Experience in the integration, training, deployment, and administration of Learning Content Management Systems (LCMS) and Learning Management Systems (LMS), including Pathlore, SumTotal, and EEDO’s ForceTen. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ EDUCATION • Candidate for Masters of Educational Technology: San Diego State University • Certification in Educati onal Technology: San Diego State University • Bachelor of Arts, Industrial Psychology: Minors in Business and Economics, State University of N.Y. at Stony Brook ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ MEMBERSHIPS & ASSOCIATIONS • Member of AMA, American Management Association • Member of ASTD, American Society of Training and Development • Member of NAPP, National Association of Photoshop Professionals • Member of ASTD, American Society of Training and Development ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ PROFESSIONAL DEVELOPMENT & PUBLICATIONS • Certified Synchronous Trainer & Instructional Designer: Insync Training • Certification in Criterion Reference Testing Development: Darryl L. Sink & Associates • Advanced, and Web Based Instructional Design: Langevin Learning Services • Train-the-Trainer, and Advanced Instructional Design: American Management Association • Certifications in Advanced Macromedia Dreamweaver & Flash: Noble Desktop LLC • Author, “Top 10 Web Design Blunders”: The Encyclopedia of Educational Technology • Creator and Administrator of E-Coaching Social Networking website: http://pinotnet.ning.com/group/ecoaching ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ONLINE • Website Domain: www.onthelam.com and www.elearningdeveloper.com ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ EMPLOYMENT HISTORY • Independent Consultant:E-learning & Virtual Training Development/Delivery Ongoing • Manager, Learning Technology Design & Development: American Management Association, NY 2005 to 2008 • Financial Systems Training Analyst/Consultant: Accenture Inc., Client Pfizer, NY 2004 to 2005 • Training Development Specialist: HIP Health Plan of New York, NY 1999 to 2004 • Career Development Trainer: Virgin Atlantic Airways, Norwalk, CT 1998 to 1999 • Training Specialist: Cunard Cruise Lines, NY & Miami, FL 1994 to 1998 • Reservation Sales Agent: British Airways, NY 1993 to 1994 • Professional Musician & Freelance Consultant: Numerous employers 1987 to 1994 • Account Executive: W.J. Nolan Securities, NY 1986 to 1987